Refund & Cancellation Policy

We want you to be happy with your website. This policy explains when refunds and cancellations apply.

1. Your free website

We create your complete website free of charge, with seven days of working access from readiness. If you want to continue, contact InstaSite on WhatsApp to arrange lifetime access. We confirm any paid services before you commit.

2. Existing one-time orders

Because website work begins immediately after payment, one-time plans (Starter, Business, Premium) are generally non-refundable once we have started making your website live. If we are unable to deliver the core service you paid for, you are entitled to a full refund.

3. If something goes wrong

If you paid but did not receive your website, or the service delivered differs materially from what your plan promised, contact us within 7 days of payment. We will either fix the issue or provide a fair refund of the amount paid for that service.

4. Monthly Website Care plan

An existing Website Care subscription can be cancelled any time. Cancellation stops future billing; the current paid month is not refunded, and your website remains live until the end of that period.

5. How refunds are paid

Approved refunds are made to your original payment method through our payment gateway. The time for the credit to appear depends on the payment gateway, your bank, and the payment method. We will share the available refund reference after it is processed.

6. How to request

To request a refund or cancellation, contact InstaSite on WhatsApp. Include your order ID and business name. We aim to respond within 2 business days.